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Sharon Shoesmith's dismissal - fair or unfair?

28/5/2011

Whatever the rights and wrongs in the case of Sharon Shoesmith and Baby P, it is clear that correct disciplinary procedure wasn't followed and that Sharon Shoesmith should have had an opportunity to put her case to her employer in formal disciplinary proceedings.

Regardless of whether or not she messed up, Ed Balls did the wrong thing when he intervened and ordered her dismissal - without a fair hearing.

Employment law applies to all employers and employees and it is irresponsible and foolish to try and circumvent due and proper procedure.

If disciplinary procedure had followed its proper course, Sharon Shoesmith would likely have walked away with her tail between her legs, and not with the handsome payout that she will more than likely be awarded.

Stand out... WOW them... Be Brilliant!

10/5/2011

I recently read a book by Michael Heppell entitled 5 Star Service. I've met many people who would do themselves a big favour if they read it too. It's slightly gushy, but the message is strong...

GO THE EXTRA MILE!

Don't just deliver what you said you would deliver; exceed expectations. Create the WOW factor.

If you're out and about, or browsing the internet and you see something that you think may be of interest to one of your clients (a product, an interesting website or resource, or perhaps a useful business contact), then tell them about it; better still, send them a link or make an introduction.

If you've finished a job for a client, still keep them in mind, and pass on useful snippets of information, relevant to their business.

OK, it's on your own time and you won't get paid for it, but I promise you that it feels really good to do favours - not just for your clients but for anyone, even a stranger in the street - and it can often create a lot of goodwill.

You can't buy goodwill, but you can definitely create it, and get a great deal of pleasure along the way.

Stand out! WOW them! Be Brilliant!

If you employ staff in customer service roles, reading this book should perhaps be an integral part of their induction procedure.

Author

Hi, I'm Barbara, owner of The Back Office.
I've had a portfolio career... Accounts, Office Management, Executive PA, Company Director, HR Manager and Consultant - across a diverse range of companies of all shapes and sizes.
Because of my eye for detail and penchant for nit-picking, I was often tasked with due diligence during acquisitions and takeovers, and managed copious amounts of paperwork in extensive corporate and private litigation.
I also lectured in Business Studies and Secretarial Skills for 10 years on a part time basis for a college in West London where I'd previously studied.
I've had some amazing and colorful experiences during my career, gained a great skill set and considerable insight... Not much surprises me!
These days I enjoy bringing all these skills together to provide comprehensive support to business owners and individuals, who can benefit from my knowledge.
I love walking, gardening, cooking, reading and travel, and although I'm a totally grounded person, I like to have some fun in the process.

Sharon Shoesmith's dismissal - fair or unfair?

Stand out... WOW them... Be Brilliant!

Author

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